365pak Frequently Asked Questions

Creating a 365pak account takes about two minutes. You will need a valid Pakistani mobile number in +92 format, a date of birth confirming you are 21 or older, a chosen username, and a secure password. Go to the 365pak registration page, fill in your details, verify your mobile number via SMS, and your account is active. Full KYC verification — requiring your CNIC — is completed separately before your first withdrawal request above Rs. 10,000.

365pak's KYC (Know Your Customer) process requires a clear photo of your Computerised National Identity Card (CNIC) — both front and back — plus a live selfie for biometric comparison. For withdrawals above Rs. 50,000, you may also need to provide proof that your payment method is registered in your own name, such as a JazzCash or EasyPaisa account screenshot showing your name and mobile number. KYC is processed within 24 hours during business hours.

No. 365pak strictly enforces a one-account-per-player policy. Duplicate accounts — even registered with different mobile numbers or payment methods — are prohibited under our Terms and Conditions. If a duplicate account is detected, both accounts may be suspended, bonus balances forfeited, and the case reviewed by our compliance team. If you have accidentally created a second account, contact [email protected] immediately to consolidate them before disciplinary action is taken.

On the 365pak login page, click "Forgot Password" and enter the mobile number associated with your account. You will receive a one-time password (OTP) reset SMS within 60 seconds. Enter the OTP and set a new password. If you no longer have access to your registered mobile number, contact 365pak support at [email protected] with your CNIC details for manual identity-verified account recovery. For security reasons, this process takes up to 48 hours.

You can request account closure at any time by contacting 365pak support. Upon receipt of a verified closure request, 365pak will process any eligible real-money PKR balance for withdrawal to your registered payment method within the standard timeframe. Active bonus balances that have not met wagering requirements are forfeited upon closure. If you are closing your account due to gambling concerns, we strongly encourage using our self-exclusion tool instead — it provides the same closure protection while retaining your rights for a managed return after a minimum 12-month period.

The minimum deposit at 365pak is Rs. 500 per transaction. 365pak accepts JazzCash, EasyPaisa, HBL bank transfer, UBL bank transfer, Meezan Bank transfer, and USDT (TRC-20 and ERC-20 networks). All transactions are denominated in Pakistani Rupees (PKR). USDT deposits are converted to PKR at the prevailing exchange rate at the time of receipt. 365pak does not charge deposit fees on any supported payment method, though your payment provider may apply their own charges.

JazzCash deposits at 365pak are typically credited within seconds of the transaction being confirmed by JazzCash's payment system. In the rare event of a delay exceeding 15 minutes, this is usually due to a network congestion issue on the JazzCash side rather than at 365pak. If your deposit has not appeared after 30 minutes, take a screenshot of your JazzCash transaction receipt and send it to [email protected] for manual tracing — resolution typically takes under 2 hours.

The minimum withdrawal at 365pak is Rs. 1,000. Verified accounts (completed KYC) receive standard withdrawal processing within 24 hours. JazzCash and EasyPaisa withdrawals submitted during 365pak priority hours — 9am to 11pm PKT — often arrive within 1 to 6 hours. HBL, UBL, and Meezan Bank transfers typically take 1 to 3 business days depending on the receiving bank's processing schedule. USDT withdrawals to verified wallet addresses are processed within 24 hours of approval.

The most common reasons for a 365pak withdrawal delay are: pending KYC verification (required for all withdrawals above Rs. 10,000 for first-time requesters), an active bonus with unmet wagering requirements (real money and bonus funds cannot be separated until the wagering requirement is satisfied), a routine AML compliance review triggered by transaction patterns, or a mismatch between the withdrawal method and the payment method used for the original deposit. Contact 365pak support with your account details and withdrawal reference number for a specific status update.

Yes. 365pak accepts USDT deposits via both the TRC-20 (Tron) and ERC-20 (Ethereum) networks. When you submit a USDT deposit, 365pak converts the received USDT amount to PKR using the live market exchange rate at the exact time the on-chain transaction achieves the required confirmation count. The PKR equivalent is then credited to your 365pak wallet. All 365pak responsible gaming limits — including deposit limits — apply to USDT deposits in their PKR-equivalent value, so there is no way to bypass configured limits using crypto.

Yes. 365pak's full game library — including all slot machines, live dealer tables, and sports betting markets — is accessible through a standard mobile browser on any Android or iOS device. No app download is required. The 365pak mobile website is optimised for touch screens and loads quickly even on standard 4G mobile internet connections commonly used across Pakistan. For the best experience, use Chrome on Android or Safari on iPhone, and ensure your browser is up to date.

365pak offers a comprehensive cricket betting section covering Pakistan Super League (PSL) matches, international Test cricket, ODI series, and T20 tournaments featuring Pakistan. Available markets include match winner, top batsman, top bowler, total runs over/under, first wicket method, and live in-play betting during active matches. PSL season typically sees enhanced odds and special promotions at 365pak. All cricket betting results are settled according to 365pak's Sports Betting Rules, which are available in the platform's help section.

All random-number-generator (RNG) powered games at 365pak use software from providers certified by independent testing laboratories. These labs audit the RNG algorithms and published RTP (Return to Player) figures before any game is permitted to go live. 365pak's international gaming licence also requires ongoing compliance monitoring. Every slot game's certified RTP is displayed in its game information panel. No 365pak staff member has any ability to influence individual game outcomes — outcomes are determined entirely by the certified RNG at the moment of each spin or deal.

RTP (Return to Player) represents the theoretical percentage of total wagered money a slot machine returns to players over a very large number of spins — it is a statistical measure over millions of rounds, not a guarantee per session. Each game's individual RTP is listed in the game's information panel within 365pak. As a general guide, most 365pak slot titles carry RTPs in the 94% to 97% range. Higher RTP means more money returned to players over time, but individual sessions can vary significantly regardless of the RTP figure.

If you are disconnected during a 365pak live dealer session at HRG Live tables, the game outcome is determined by the server-side game state at the time of disconnection — not by what your screen displayed when connection was lost. If your wager was placed before the disconnection, it is valid and the result stands. If the disconnection occurred before bet placement was confirmed by the server, the round is void and your stake is returned. Contact 365pak support with the session reference if you believe a result was incorrectly settled.

When you claim a 365pak welcome bonus, the bonus funds and any winnings generated from them must be wagered a specified number of times before they can be withdrawn as real PKR. For example, a 20x wagering requirement on a Rs. 1,000 bonus means you need to place a total of Rs. 20,000 in qualifying wagers before the bonus balance converts to withdrawable funds. The specific wagering multiplier, time limit, and contributing game list are clearly stated in each promotion's individual terms before you accept the bonus.

No. Different game types contribute to bonus wagering requirements at different percentage rates at 365pak. Slot games typically contribute 100% of each wager. Live casino table games, video poker, and certain speciality games may contribute at reduced rates — commonly 10% to 25% — or may be entirely excluded from contribution. Sports betting wagers may contribute at a fixed percentage depending on the odds of the selection. The exact contribution rates for each game category are specified in the Terms of each individual 365pak promotion before you opt in.

If you have an active bonus with uncompleted wagering requirements in your 365pak account, attempting to withdraw before completion will typically require you to forfeit the bonus and any associated bonus-derived winnings first. Your original deposited PKR balance, minus any losses incurred during the bonus period, would then be withdrawable. The exact mechanics depend on how 365pak tracks real-money versus bonus balances for your specific promotion — check the applicable bonus terms or contact support for a precise breakdown of your current balance composition.

Yes. PSL season is one of the biggest promotional periods on the 365pak calendar. During Pakistan Super League matches, 365pak typically offers enhanced odds on selected match markets, cashback on losing cricket bets, free bet bonuses tied to specific match outcomes, and deposit match bonuses exclusively for cricket betting deposits. These promotions are announced via in-platform notifications to opted-in players. To make sure you receive PSL promotion notifications, ensure your communication preferences are enabled in your 365pak account settings.

365pak operates under a valid international gaming licence issued by a recognised offshore gaming regulatory authority. This licence requires 365pak to maintain segregated player funds, use certified RNG technology, enforce responsible gaming tools, comply with anti-money laundering regulations, and submit to periodic compliance audits. The exact licensing jurisdiction is disclosed on our Terms and Conditions page and is available to players upon written request to [email protected]. Operating under this licence means your deposits, gameplay, and withdrawals are governed by a formal regulatory framework.

365pak enforces a strict minimum age of 21 years for all players — exceeding the legal adult age in many jurisdictions because we believe an additional layer of age protection is appropriate for a gambling platform. Age enforcement works through mandatory CNIC-based KYC verification before any withdrawal above Rs. 10,000 is processed. Any account found to be operated by a person under 21 is immediately suspended, all bonus balances are voided, and net deposits are returned to the original payment source. Underage gambling is not tolerated under any circumstances at 365pak.

Self-exclusion on 365pak permanently closes your account for a minimum of 12 months. You can activate it directly from your account dashboard under the Responsible Gaming section — no support ticket required, no waiting period, and no reversal possible once activated. Your remaining real-money PKR balance is processed for withdrawal after activation. If you prefer to speak with someone before deciding, contact 365pak support 24/7. Self-exclusion records are retained for 5 years to prevent re-registration during the exclusion period. For full details, visit our Responsible Gaming page.

365pak provides five protective tools to help players maintain control over their gambling. Deposit Limits cap how much PKR you can deposit daily, weekly, or monthly — any increase request is subject to a mandatory 24-hour delay. Loss Limits automatically halt your gambling when net losses reach your configured threshold. Session Time Limits log you out after a set play duration with an on-screen countdown. Cooling-Off Periods suspend your account from 24 hours to 6 weeks and cannot be reversed early. Reality Check Notifications display your session stats at regular intervals during play. All tools are free, instant to activate, and available in your account settings at any time.